We are committed to providing you with the best possible care and customer experience. We created this policy to clearly communicate important parts of our business relationship to promote mutual understanding and cooperation. Please read this thoroughly and ask questions about anything you don’t understand.
Health Insurance & Claims
Your health insurance is a contract between you and your insurance company. It is your responsibility to check with your insurance plan to see if a specific physician participates with that insurance plan. Likewise, you need to be aware of your carrier’s rules, regulations and payment policies.
For the many plans we DO participate with, we will file claims electronically. For those plans we DO NOT participate with, the patient is expected to pay for services and seek reimbursement on their own.
Copayments & Reimbursement
If your insurance plan requires a copayment that payment must be collected at the time of service. If payment cannot be made at that time we may reschedule your appointment. Some services are not covered by all insurance providers. If your insurance provider does not cover a service you will be responsible for payment. If you are having financial difficulties please call us before your appointment.
Copays and balances are due at the time of service.
The process to add a newborn to an insurance policy can take time. We will make every effort to assist you in the process. In the first two months of life a newborn is seen frequently. At the first visit, and each visit until your policy is updated, you will be asked to sign an insurance waiver which states the newborn is not yet on an insurance policy. By signing this waiver you agree to be personally responsible for payment in the event the newborn is not added to your policy by the two-month well-child visit.
All minors (under 18 years of age) must be accompanied by a parent or guardian. The accompanying adult is responsible for payment of the account according to this Financial Policy.
Payments & Collections
We accept cash, check and most credit cards. You can pay in-person, over the phone, via our website or using our patient portal. We will charge you a $30.00 fee for returned checks. If a refund is due we will issue it as soon as possible.
Our office will make every effort to communicate with you about your account and will present reasonable options for payment. If you have a balance on your account we will send you a monthly statement. If your account is 90 days past due and you haven’t contacted our billing department to discuss repayment options, the account will be turned over to collections. If your account is sent to our collection agency your family may be terminated from the practice.
All patients should arrive 10 minutes prior to their scheduled appointment in order to ensure all paperwork is completed before the start of your appointment. If you arrive after the scheduled time it is up to the discretion of the doctor if you can still be seen. If necessary we will attempt to reschedule for the same day but if we are unable you may be assessed a “no-show”.
We understand that unexpected things happen which could prevent you from keeping your appointment with us. With that in mind, we expect you to notify us as soon as you know you cannot make a scheduled appointment. In the event that you fail to notify us within 2 hours of your appointment (except in circumstances out of your control) you will be assessed a “no-show” appointment. Three no-shows per family per 12-month period will result in the family being discharged from our practice.